Created date: 2025-09-11
Valid upto: 2025-10-09
Job Title: Operations Manager
Department: Operations
Location: [City, Country]
About the Role:
We are seeking an Operations Manager to lead daily operations and ensure the smooth execution of services. The role requires strong coordination, communication, and customer service skills to maintain operational excellence and enhance client satisfaction.
Key Responsibilities:
Manage day-to-day operations and ensure smooth execution of bookings and services.
Serve as the primary point of contact for corporate clients and address inquiries or issues promptly.
Coordinate with logistics and field teams to optimize operations and resolve challenges.
Maintain high standards of customer service across phone, email, and messaging channels.
Generate daily, weekly, and monthly operational reports for management and clients.
Identify operational bottlenecks, gaps, and areas for improvement.
Ensure punctuality, professionalism, and compliance across the field team.
Collaborate with cross-functional teams to enhance service quality and operational efficiency.
Bachelor degree
Qualifications:
Bachelor’s Degree required.
2-3 years of operations experience in the transportation or mobility industry.
Excellent written and verbal communication, presentation, and interpersonal skills.
Strong initiative and customer service orientation.
Ability to adapt and achieve targets in a dynamic, fast-paced environment.
Experience with online marketplaces is desirable.
Interest in the transportation or mobility industry is a plus.