Created date: 2025-07-09
Valid upto: 2025-09-23
JOB VACANCY
AIRLINE AGENT / PORTER
A dynamic and customer-focused organization is seeking a reliable and courteous Airline Agent/Porter to join our team. This dual-role position requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced airport environment.
As Airline Agent:
Respond to passenger inquiries regarding flight departures and arrivals.
Perform check-in procedures and assign seat numbers.
Issue boarding passes and baggage labels.
Inform passengers of luggage restrictions and handle excess baggage charges.
Provide assistance to special needs passengers and unaccompanied minors.
Make flight announcements for arrivals and departures.
Handle transactions accurately using cash, credit cards, or checks and follow airline close-out procedures.
Greet and assist customers courteously in person and over the phone.
Operate airline computer systems for check-in and other functions.
Maintain professionalism and customer service excellence without direct supervision.
Stand in one location for extended periods (3–4 hours).
Report to work consistently and on time.
Bachelor degree
As Porter:
Escort wheelchair-bound passengers safely to and from aircraft gates.
Assist with baggage handling and related ground support tasks.
Certification, experience, or training in related fields is an asset.
Prior experience with aviation ground handling, especially check-in services for Delta, JetBlue, or British Airways, is preferred.
Excellent interpersonal and customer service skills with a friendly, professional demeanor.
Strong communication and comprehension skills (oral, written, and math).
Ability to follow instructions, company policies, and standard procedures.
Willingness to work varied shifts, including early mornings, late evenings, weekends, holidays, and during emergencies (e.g. hurricanes).
High reliability and a solid record of punctuality and attendance.
Computer literacy, including Microsoft Office; experience with airline software systems is a plus.
Calm under pressure, with the ability to de-escalate situations and solve problems tactfully.
Goal-driven, able to multitask and meet strict deadlines while providing constructive feedback.
Physically fit; able to lift up to 50 pounds comfortably.
Comfortable working outdoors in various weather conditions (heat, dust, noise, etc.).
Safety-conscious with strong attention to detail.
Capable of working independently and collaboratively as part of a team.
A valid driver’s license with a clean record is an asset.
Must meet all regulatory requirements and pass a pre-employment background check and drug test.
COVID-19 vaccination required or willingness to be vaccinated.
Hourly Rate: CI$6.00 – CI$8.00 (based on qualifications and experience)
Benefits: Health and pension benefits as per Cayman Islands Law.