Created date: 2025-07-09
Valid upto: 2025-08-30
Job Title: Call Handlers/Employee Screeners
Department: [To be specified]
Location: Dubai, UAE
Contract Duration: [To be specified]
Experience Required: 5 to 7 years
Salary Range: 7,000 AED per month
Number of Vacancies: 2
Fresher Considered: No
Education Requirement: Graduation/Post-Graduation
Handle inbound calls for Nexus and Assist Head Office, resolving queries at first contact where possible or escalating as necessary.
Follow a structured 9-touch process to ensure timely and consistent communication with all applicants.
Conduct screening interviews using predefined questions to assess candidate suitability.
Make informed decisions on candidate progression or rejection based on collected data.
Maintain accurate and concise records in all systems after each interaction.
Generate and share reports with Account Managers.
Confirm attendance for assessment sessions and backfill slots as required.
Follow up with ‘No Shows’ to understand reasons for non-attendance and update records accordingly.
Contact former employees to understand reasons for leaving and highlight potential concerns to management.
Conduct welfare calls to thank workers, gather feedback on On-Site teams and the Client.
Carry out video interviews as needed.
Bachelor degree
Friendly, upbeat voice with engaging inflection.
Ability to build rapport quickly and foster trust.
Maintain strong relationships with Account Managers.
Follow structured questions naturally, without sounding scripted.
Ask open-ended questions when clarification is needed.
Confident in handling difficult conversations with candidates.
Team player who can also work independently.
Proficiency in Microsoft Excel & Word.
Strong email organization and housekeeping skills.
Ability to efficiently switch between multiple systems while engaging with candidates.
Capable of writing concise and informative notes on candidate profiles.
Experience in generating and sharing reports from Idibu and Acuity.
Good understanding of employment compliance and Right to Work (RTW) regulations in the UK.
Familiarity with the Rehabilitation Act and ability to discuss it openly with candidates.
Awareness of and vigilance against Modern Day Slavery.
Strong communication skills.
Detail-oriented with a methodical approach to tasks.
Ability to handle high call volumes effectively.
Proactive and solution-oriented mindset.
High level of professionalism and integrity.